Terms of Service
Last updated: 13 October 2026
1. Agreement
By using Ghaiari you agree to these terms. If you do not agree, do not use the app.
2. Ghaiari is a marketplace
Ghaiari connects buyers with independent auto-parts sellers in Libya. The seller is responsible for the part, its description and its fitment. Ghaiari holds the payment and helps resolve problems.
3. Your account
Keep your details accurate and your password private. The mobile number you verify by SMS is the one the driver uses to reach you. You can delete your account from your profile.
4. Wallet and payment
You top up your wallet from your bank, and orders are paid from the wallet balance. Amounts are in Libyan dinars with three decimals. Refunds return to the wallet.
5. Orders and delivery
The seller confirms and ships your order. When it arrives, confirm receipt in the app. If the seller cancels, the money returns to your wallet automatically.
6. Problems and refunds
If a part did not arrive, is wrong, damaged or not as described, report it from the order page within 14 days of delivery. Our team reviews the report and may refund you to your wallet.
7. Reviews
You can only review parts delivered to you. Reviews must be honest and respectful. Ghaiari removes abusive or fake reviews.
8. Sellers
Sellers pay a commission on each sale at their agreed rate. Earnings become available a set period after delivery when no problem is reported, and are paid to the seller's Libyan bank account on request. Refunded sales are deducted from earnings.
9. Prohibited use
Selling stolen or counterfeit parts, fraud, using someone else's account or bypassing the payment system is prohibited. We may suspend any account that breaks these terms.
10. Liability
Installation is the responsibility of the buyer or their mechanic. Ghaiari is not liable for indirect damage, and its liability never exceeds the value of the order.
11. Contact
For any question, contact us from the Customer Service page in the app.